Privacy Policy

At stitchtide, we consider your privacy to be a sacred trust. We understand the importance of your personal information, and we’re deeply committed to protecting it with the highest level of security and respect. This Privacy Policy is designed to explain how we collect, use, secure, and manage your data, so you can feel confident and in control of your personal information at all times.

Your Privacy, Our Promise

Important: We value your trust above all else. Rest assured, we will never sell, rent, or share your personal data with third parties. We treat your privacy with the utmost care, ensuring it remains protected.

1. Information We Collect

We collect personal data through various interactions with you, such as when you make a purchase, register on our site, or reach out to us for support. The information we may collect includes:

  • Personal & Contact Information: Your name, email address, shipping and billing addresses, order history, interactions with our customer support team, product preferences, and any other details you choose to share.

  • Transaction Information: Payment-related details such as the name on your payment method, card type, partial card number, and other necessary payment information.

  • Technical Data: Your IP address, browser type, operating system, language, location, and platform when you visit our website.

  • Marketing Preferences: Your preferences for receiving promotional communications and how we should contact you.

2. Information You Share With Us

You may share personal information in different ways, such as when making a purchase, leaving a review, or submitting content like photos, videos, or comments. This may include your name, email, address, product preferences, and other relevant information.

3. How We Use Your Information

We use your data to:

  • Personalize your experience: Tailor our services and communication to meet your specific preferences and needs.

  • Provide personalized recommendations: Suggest products based on your interests and past purchases.

  • Offer support: Address any questions, issues, or concerns regarding your purchases or experiences with us.

  • Process orders efficiently: Handle your transactions smoothly and manage your account securely.

  • Ensure ongoing satisfaction: Provide continuous support and assistance throughout your entire customer journey.

4. Cookies, Web Analytics, and Tracking

To enhance your browsing experience, we use cookies, web logs, and Google Analytics. These technologies allow us to remember your preferences, improve website performance, and make your experience smoother. You can manage your cookie settings or opt out of Google Analytics via your browser settings.

5. Email & Text Notifications

With your consent, we may send you updates on new products, promotions, and important news via email or text. We promise to keep it minimal—no more than four messages per month. If you wish to opt out at any time, simply contact us at [email protected].

6. Sharing Your Data

We value your privacy and will never sell or rent your information. However, we may share it with trusted third parties who help us provide our services:

  • Payment Providers: Banks, payment processors, and shipping carriers.

  • Service Providers: Web hosting, advertising platforms, and other necessary services.

  • Legal Requirements: We may disclose your data when required by law or to prevent fraud.

7. Protecting Your Personal Information

We are dedicated to ensuring your data is kept safe. We use advanced encryption, such as SSL technology, to secure your payment information. All transactions are processed securely via PayPal. While no system is entirely immune to risks, we are constantly improving our security measures to ensure the highest level of protection.

8. Data Retention

We only keep your personal information for as long as needed to provide our services or as required by law. After you close your account or stop using our services, we may retain certain data for legal, fraud prevention, or operational purposes.

9. Withdrawing Consent

You have the right to withdraw your consent for processing your personal data at any time. Please be aware that withdrawing consent may limit your access to certain services. To update or delete your data, simply contact us at [email protected].

10. Accessing, Reviewing, and Updating Your Information

You have the right to access your personal data, correct any inaccuracies, and request the deletion of your information. To make any changes, simply email us at [email protected].

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where appropriate, communicated to you via email. We encourage you to review this policy periodically to stay informed about how we protect your personal data.

By using stitchtide, you agree to the terms outlined in this Privacy Policy. If you have any questions or concerns, feel free to contact us at [email protected]. We’re committed to making your experience with us safe, secure, and fulfilling at every step.